TROUBLESHOOTING

Issue: Not seeing the LED light on XTFREE® BT that indicates earbuds are charging. Or, not seeing LED light on XTFREE® BT that indicates headphones are finished charging, despite charging for 1+ hours .

• Wait momentarily after plugging the earbuds in , occasionally it takes a few seconds to begin charging .
• Check to see if any debris is inside or otherwise blocking the charging port
• Be sure to charge your earbuds on a flat surface to ensure the USB connector on the charging cord is flush and securely inserted into the charging port.
• When charging the device, we recommend using a cable, charger , or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).

If you’ve checked everything above and are still experiencing issues, please visit our warranty page where you can file a claim to receive a replacement product. All Skullcandy products have a 1 -year warranty.

FAQs

WARRANTY

Does XTFREE® BT Sport Wireless have a warranty?
Yep! 1 year. For more information, click here.